For registered customers, we have launched the Teco AI assistant, which enhances our technical support by enabling quick searches and access to technical information using artificial intelligence.
1. What Is Teco AI
Teco AI is an advanced technical support assistant designed for registered customers.
It works exclusively with Teco’s internal data—specifically:
- PDF product documentation
- online catalog
- company wiki
- support database (only public inquiries are processed)
Teco AI does not use public data from the internet.
2. How Teco AI Works
- The user enters a query in the form of a conversation.
- The system searches for relevant information in internal sources.
- The response always includes specific references to the sources used (e.g., exact pages in PDF documentation).
This allows for:
- quick verification of information,
- finding broader context,
- and efficient work with the documentation.
3. How to enter a query
There are several ways to submit a query:
- directly from the Wiki
- directly from the Support pages
- using a direct link: https://ai.tecomat.cz/en
4. Terms of use
- This service is available only to registered users.
- A valid login is required.
5. Best practices for the best results
- Make your inquiry as specific as possible (hardware type, specific problem).
- Use the links provided in the response to quickly verify the details.
- If your inquiry is unclear, please clarify it in a follow-up message.
Disclaimer regarding the use of Teco AI
Teco AI works exclusively with Teco’s internal information and documentation. Although the responses are generated based on official company sources, inaccuracies or incomplete interpretations of information may occur in individual cases.
Official company documentation, catalog sheets, and technical manuals are always binding and authoritative.
Teco AI includes specific references to the sources used (e.g., exact pages in the documentation) in its responses so that the information can be easily verified and the original document can be consulted directly.